Enter the order number from your confirmation email together with the billing email address used at checkout. If you have an account, every order is also listed under My Account, which is usually quicker.
What the statuses mean
- Pending payment — the order exists but payment has not been completed.
- Processing — payment is recorded and the order is being prepared.
- On hold — the order is waiting on something, usually stock or a payment confirmation.
- Completed — the order has been fulfilled.
- Cancelled or Refunded — the order was stopped or money was returned.
Carrier tracking links are not available in this build because no carrier is contracted yet. When one is, tracking details will appear here and in your dispatch email.
If a lookup does not find your order, check that the order number and email match your confirmation exactly, then contact [email protected].